What is Backus monitoring?
At Backus, we monitor national data, combined with our own internal benchmarks, to make improvements in real-time.
How to talk to a nurse?
If you need help or want to talk to a nurse, use the call bell/intercom system attached to the bed in your room to alert a nurse, who will come to your room as promptly as possible. If you think you are experiencing an emergency, please tell the person answering the call that it is an emergency. Otherwise, please allow a few minutes for the nurse to arrive.
What happens when you get discharged from a hospital?
Upon discharge from the Hospital, you will receive a bill for services. The Patient Accounts Department will assist you in processing your insurance and Hospital bill.
Billing & Insurance
We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible. More Info >>
Care Management
The purpose of the Care Management team is to make Discharge Planning and Social Services available to patients, their families and significant others to enable them to deal with the impact of illness. More Info >>
FAQ's
We are committed to providing the information our visitors need to have a positive experience at Backus Hospital. More Info >>
For Children
All children who are patients at Backus Hospital receive comprehensive and advanced pediatric care to ensure their well-being and to give parents peace of mind. More Info >>
Going Home
Patients discharged by their physician are requested to vacate their room by 11 am. This allows time for rooms to be cleaned and prepared for the arrival of new patients. More Info >>
Medical Records
How to obtain a copy of your Medical Records from Hartford HealthCare. More Info >>
Patient Rights
Financial Counseling, Medicaid Eligibility Assessment, Financial Assistance. More Info >>
Access your test results
No more waiting for a phone call or letter — view your results and your doctor's comments within days
Manage your appointments
Schedule your next appointment, or view details of your past and upcoming appointments
HR Express
HR Express (a.k.a. "ePay") provides Hartford HealthCare employees immediate online access to their payroll information, and intuitive tools for paycheck management.
OneExchange
OneExchange is an online resource that makes it easy for Hartford HealthCare retirees to find the right health insurance plan that meets their needs.
Benefits Contacts
Hartford HealthCare is proud to offer a comprehensive benefits program that supports you while you are making Every Moment Matter for those we serve. Please use the following link to access a comprehensive list of Benefits Contacts and download our “Who to Call” guide.
Hartford HealthCare Portal
The Hartford Healthcare Portal is a secure network for affiliated physicians and select employees. It is a web‐based portal which allows access to systems from home or office.
EpicCare Link
The Hartford HealthCare EpicCare Link tool provides real-time, read-only web access to patient information in Epic allowing you to view and print patients’ clinical and demographic data.
Center for Education Simulation & Innovation
One of the only facilities in the country to offer a fully-comprehensive range of robotic and high-technology training capabilities.
Professional Liability Insurance
Hartford HealthCare Indemnity Services, Ltd., a subsidiary of Hartford HealthCare, provides medical professional liability coverage for licensed healthcare providers who are employees of Hartford HealthCare affiliates.
Credentialing
Providing our patients with unrivaled care is our top priority at Hartford HealthCare. All of our physicians have gone through rigorous testing of qualification to make certain each employee upholds our mission.
Residencies & Fellowships
Commitment to research and education is inseparable from the hospital's role in patient care.
What is MyChartPlus?
MyChartPLUS allows you to actively participate in your care, and also alerts you to important health-related reminders to help you better plan the details of your ongoing health care, using your PC, smartphone or tablet.
What is the phone number for MyChartPlus?
For questions about using MyChartPLUS you can call the support line at 860.972.4993 or email [email protected].
