How can I Manage my Child’s health through the patient portals?
Whether your child is seeing a Children’s National Hospital specialist or one of our primary care pediatricians, you can manage your child’s health information, access medical records and more through our online patient portals. Please do not use the patient portals if your child requires immediate assistance.
What is the children's Mercy patient portal?
The Children's Mercy patient portal provides you access to your child's health information 24 hours a day, 7 days a week. Benefits include: Reschedule or cancel an appointment. View lab results. Message your care providers. View medication list. Download visit summaries. See immunization history.
How do I contact children’s health centers?
Call our support helpline 24/7 at 1-877-621-8014. Children’s Health Centers make each patient visit easier with Patient Portal. Patient Portal is a secure portal that helps you manage your child’s care for each visit.
What is the children's National Hospital portal?
Learn more about the portal in our frequently asked questions. Children’s National Hospital is dedicated to helping improve your family’s health care experience by providing convenient, streamlined access to your child’s health information.
What is my child's portal?
Messaging on the MyChildren’s portal is a secure, web-based service that allows you to send non-urgent questions to your care team at Boston Children’s Hospital.
How to contact MyChildrens?
For help with the portal, you can fill out our support form at mychildrens.org/help or call the MyChildren’s Support Team at 617-919-4396 Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.
How to update insurance information?
To update your insurance information, go to Billing and select Insurance Summary. Please note that we will review all insurance changes.
What is a mychild?
MyChildren’s is a convenient, easy-to-use, and secure way to access your child’s health information. Using MyChildren’s, you can: view portions of your child’s health record. send secure messages to your care team. view and update your contact information. view and pay your bills online.
When can parents access their child's information?
Parents will no longer have access to their child’s information once the patient turns 18. The patient cannot grant access to a parent to restore access. My child with special needs is over the age of 18.
When are clinical notes available?
Clinical notes are available as soon as your provider completes them. Lab results — including tests done in outpatient, inpatient, and emergency department settings — will display as soon as they are resulted. Diagnostic test reports are available as soon as they are resulted.
Can I set up a MyChildren's account?
Can I set up a MyChildren’s account? Yes, as long as you have guardianship papers on file with Boston Children’s , you can access your child’s information with your MyChildren’s account. If you have the guardianship papers, you can email the PDF documents to [email protected].
I am enrolling for the first time
You can enroll in the patient portal online or through printed forms. We'll provide directions for both.
I am enrolling another child
If you have a patient portal account for one child, you can add additional children to your account. We'll help you get started.
My child is over 18, I need enrollment or access information
We can help you get access to patient portal accounts for patients over the age of 18. There are typically a few situations where this is needed:
What is the patient portal?
The Patient Portal is an easy way to access all of the information related to your child's care at Shriners Children's. When you log in to the portal, you will have access to:
What to do if you have not received your Shriners patient portal password?
If you have not received your username and password for the Shriners Patient Portal, please contact your child's care manager at the location responsible for your child's care. They will be able to provide you with the login information.
How to get a copy of my child's medical record?
To do this, just log in to their portal and review the Request for Medical Record Release form for instructions on how to submit your request.
How to pay for child's co-pay?
You can pay for your child's co-pay, deductible and co-insurance from the Patient Portal. To do so, log in to the child's portal and select the "Pay My Bill" link.
What do you communicate with the care management team regarding?
You may communicate with the care management team regarding routine issues or questions related to your child.
Signing up for MyCookChildren's
If you do not have an account, setup is easy and can be done at any of your child's doctors' offices, or you can use one of the button options below.
Primary Care
Cook Children's pediatrician offices are offering video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:
Urgent Care
Connect to Cook Children's urgent care team without leaving the comfort of your home. Cook Children's patients with a MyCookChildren's account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.
Specialties
Cook Children's patients with a MyCookChildren's account now can access our Specialty Video Visit service to have a remote visit with their current Cook Children's specialist.
Questions on your MyCookChildren's account
For any questions not answered above, please email [email protected].
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
