Is Mercy Hospital part of the Cleveland Clinic?
Mercy Medical Center is now a full member of the Cleveland Clinic health system, while maintaining its Catholic identity through sponsorship by the Sisters of Charity of St. Augustine. All services at the newly named Cleveland Clinic Mercy Hospital will proceed without interruption, including COVID-19 response.
What is the patient portal?
The patient portal is an easy and convenient way for patients to stay connected at any time of day. The center provides patient's online access to their medical records, physicians, and lab results. We want to make staying healthy and the recovery process as easy and stress free as possible.
Why choose Mercy Hospital?
Mercy Hospital provides a full spectrum of specialties and programs to meet your medical needs. Mercy Medical Center is now a full member of the Cleveland Clinic health system, while maintaining its Catholic identity through sponsorship by the Sisters of Charity of St. Augustine.
What is included in the MyChart patient portal?
Some historical information will be included in your MyChart account, such as current health issues, allergies, medications, and immunizations. Additionally, most test results and provider notes from the last three years will be available. Will the HEALTHeChart patient portal go away?
What is the patient portal?
The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your portal, you will be able to do the following:
Who has access to my account?
Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. This can also be terminated at any time by calling the technical support center. In the future we hope to add additional functionality that allows you to add additional information related to your health to your portal. If you do so, you'll have your information in a secure place that can be accessed anywhere you have Internet access.
Who do I contact for help?
Technical assistance is available 24 hours a day, seven days a week, (877) 621-8014. We can help you locate your portal invitation, sign up, log in, and navigate within the portal, but we can't answer your clinical questions. Please contact your healthcare provider for those inquiries.
How old do you have to be to have a Dignity Health portal?
Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.
How long does the enrollment link last?
The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within the portal, you may contact our Technical Support center at (877) 621-8014; the staff are available 24 hours a day, seven days a week.
