Is Dayone family healthcare available for emergencies?
We are ALWAYS available for emergencies. If a family member is extremely ill and must go to the hospital we ask that you notify DayOne Family Healthcare of the emergency and let us know when the person is on the way to the hospital. Our phone number is 269-969-6123 and is always attended.
Are the sick and well suites open at Dayone?
DayOne will continue to have the sick and well suites open to our patients to meet your healthcare needs. Patients that are coming in for their chronic conditions and/or wellness exams or any non-sick visits no longer need to wait in their cars. Come up and check in at the front desk.
How do I contact Mayo Clinic patient online services?
If you need support for Patient Online Services or the Mayo Clinic app, call 1-877-858-0398 weekdays from 7 a.m. to 7 p.m. CDT.
What is the first screen in the Patient Portal?
After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms, Appointments and New Messages.
How to send a message to a designated receiver?
For security purposes, messages can only be sent to designated receivers. Click on the "Address Book", for a list of approved receivers. You can sort the list by first name, last name or work group. Just click on the title to change the sort selection. You can select the names of one or multiple receivers and they will appear in the "Send To" box. Click on the "back arrow" to exit the list.
How to view lab results?
Each lab result graph has a legend and you can choose which result (s) to view. Click on the lab result. A graph will appear if there are any results for that lab test. You may see a dialog icon below the graph if your doctor has made any comments. Click on the icon to view the comment about the test. If you have problems understanding the results, please contact us.
Do you have to complete a new patient form?
For security reasons, each new or established patient must complete a one-time "New Patient" form. Each patient must be verified our office before any medical data can be provided. The New Patient form helps us verify the account. Users will not be able to make appointments or access other content without a verified New Patient form.
Do you need a username and password to access the system?
You will need your username and password information to access the system.
Online bill pay
You will either need the billing account number and the patient's date of birth or the guarantor ID to make a payment.
Mobile application
Access your patient records on the go. Available on Apple and Android phones, tablets and watches.
Need Help?
If you need support for Patient Online Services or the Mayo Clinic app, call 1-877-858-0398 weekdays from 7 a.m. to 7 p.m. CDT.
