What is the Kent Online patient portal?
This is a site provided for access to online services provided by this Trust for its patients and staff. If you are a patient at another hospital in Kent, you will find similar services using the links below.
How do I contact East Kent Hospitals University?
Please contact NHS 111 first online or by phone. East Kent Hospitals University NHS Foundation Trust is inspected by the Care Quality Commission. Read about how we are making improvements and view our Hospital ratings on our CQC update webpage. We are keen to hear views from patients and public to help shape the future of local health services.
Are there any appointments available in East Kent?
We will endeavour to provide you with a choice of appointments that are convenient for you. However, it is important to remember that we have hospitals across East Kent and some appointments are only held at a particular hospital and you may have to travel to that site. We are re-opening some hospital services carefully and safely.
What can Kent Hospital do for You?
The hospital follows state and national laws to protect patient rights. Members of the Pastoral Care department visit patients and their families offering spiritual counseling. We offer a variety of support groups options for patients and family members. Thank you for choosing Kent Hospital for your health care.
What time does the outpatient appointment office open?
Outpatient Appointment Booking office opening hours Monday to Friday 8am – 7.30pm, Saturday 8am - 3.45pm.*. *Please refer to important notice board for any changes to opening hours. Please note: Calls to our Outpatient Appointments Booking Office are recorded for quality and training purposes.
How to book an appointment with the NHS?
Most services are available via NHS e-Referral Service. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then. However, you have the right to think about your choices, compare different options and book your appointment at a later stage. If so, you’ll be given an appointment request letter, which includes your unique booking reference number (UBRN), NHS Number and a list of hospitals or clinics to choose from. In addition you’ll be given a password, which allows you to book your appointment via NHS e-Referral Service either over the phone using the Telephone Appointments Line (TAL) 0345 608 8888 or online at https://www.ebs.ncrs.nhs.uk/login
Can we reopen every hospital?
As current Government advice is to maintain distance between people wherever possible, we will not be able to re-open every service straight away and we need to make sure there are not too many people in the hospital at any one time.
Can an outpatient appointment be a medical advice?
Please remember the Outpatient Appointments Booking office manages appointments only and cannot give you medical advice.
Contact us
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Your appointment
Need to cancel or change an Outpatient Appointment? Have your contact details changed? Have any questions about your appointment?
Visiting
At East Kent Hospitals University NHS Foundation Trust we want to take as much care of our visitors as we do of our patients.
Our services
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Preventing infection
We pride ourselves on protecting patients and staff from infection and maintaining high standards for prevention of hospital acquired infection.
Our ratings
East Kent Hospitals University NHS Foundation Trust was inspected by the CQC in May 2018 with a further inspection in October 2018 of our children's services at William Harvey Hospital, Ashford and Queen Elizabeth The Queen Mother Hospital, Margate.
Our future
We are always keen to hear the views of patients and public to help shape the future of local health services.
Patient & Visitor Resources
If you are looking for a specific department or services you can call the hospital's main line at (401) 737-7000.
Keeping You Healthy
Thank you for choosing Kent Hospital for your health care. Our team of health care professionals and support staff is committed to providing you and your family with safe, high-quality care for the entire time you are here, whether you have come in through the Emergency Department or for an outpatient visit.
Who can access a patient's HIE?
Only healthcare providers and their support staff who have a treating relationship with the patient are permitted to access the patient’s record on the HIE.
How to opt out of HIE?
Patients have the option to opt out of having your information shared between providers that use an HIE by completing the “ Opt Out” form here or by asking the patient’s treating provider office or Health Information Management Department.
How to get CNME to send notifications?
Step 1: Log in to MyChart. Step 2: Go to "Account Settings" and click "Communication Preferences". Step 3: Under "Health" deselect emails and/or text messages for test results. CNme does not currently push portal notifications to your phone or device.
Can you see your results on a patient portal?
Yes. Only you (and those you have permitted access to your patient portal, known as a Proxy) will be able to see your results.
Can you get your test results through portal?
Because most all your visit notes, including progress notes, discharge summaries, procedure notes and other clinical documentation as well as most testing results will now be available through you portal. Testing results will be released to you promptly once they are finalized, therefore you may receive notification of your results before a provider has had a chance to review them.
Can you request corrections to your medical chart?
Electronically request corrections and/or additions to portions of your chart. For example, you can make changes to your medication list, which your doctor will then review and accept into your official medical record at your next visit.
Can you see your test results before you contact your health care team?
Because this is a new way of sharing information, you may see test results before your health care team has had the chance to review the result and contact you. Additionally, you’re going to be getting these results as soon as they are final when your care team may not be immediately available for questions.
It's Your Care, at Your Fingertips. Before, during, & after your visit
Securely connect with all your medical providers, and manage important health information with MyCare. It's an easy-to-use patient platform with 24/7 access online or through our mobile app.
Your Care. In One Place
With MyCare you can Access your test results, request prescription renewals, schedule appointments, communicate with your providers, and much more.
New to MyCare?
If you aren't currently signed up for MyCare, you will need to set up your MyCare account with your information and a personal activation code that you may have already received. If you haven't been given a personalized code you can request one, and then continue with creating your account.
Need an Activation Code?
If you're new to MyCare and have not received an enrollment letter from us, you can request an activation code here. You will be prompted to answer a series of questions to help us verify your identity. If you are under 18 you must contact your Primary Care Physician to activate your account.
Download the MyCare App
Download the MyCare App to put your health information in the palm of your hand. The MyCare app helps you conveniently manage care for yourself and your family members. Available on both the Google Play Store and the Apple App Store.
Patient Health Library
Emmi, Our online health library will take complex medical information and makes it easy for you and your family to understand. These online programs can help you prepare for an upcoming procedure or manage your chronic condition.You may have questions that you think are not relevant. You may have forgotten your questions at your last appointment.
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