What is the evaluation and treatment clinic at Keck medicine?
If you are a Keck Medicine patient, Keck Medicine operates an Evaluation and Treatment Clinic (ETC) at Keck Hospital of USC that offers urgent, non-emergency services to treat medical issues such as a urinary tract infection or a complication from a chronic illness. ETC visits are by appointment.
How do I get a virtual visit from Keck medicine?
All Keck Medicine health care providers are credentialed to practice telehealth to ensure we can serve you as quickly and safely as possible. Call (800) USC-CARE (800-872-2273), and one of our representatives will help schedule your virtual visit with your doctor. Can I get a COVID-19 diagnostic test? Patients can access COVID-19 diagnostic tests.
How do I get my medical records from Keck medicine?
Alternatively, you may contact us at (800) USC-CARE (800-872-2273). In-person, faxed or mailed requests for medical records Our goal at Keck Medicine of USC is to make obtaining your health information a simple, secure and expedient process.
What services are available at Keck Medical Center?
Outpatient locations are resuming general surgeries and procedures, including orthopaedic, otolaryngology, gynecologic, breast, colorectal and spine. Keck Medical Center is now extending its cardiac screening, mammogram and radiation oncology services.
How to contact Keck Medicine?
Call (800) USC-CARE (800-872-2273), and one of our representatives will help schedule your virtual visit with your doctor. If playback doesn't begin shortly, try restarting your device.
How many patients does Keck see daily?
Many of our patients are experiencing great success having virtual visits with their care providers. Keck Medicine sees more than 1,000 patients daily through its virtual platform.
What are the safety precautions for a hospital?
We have implemented the following safety precautions: 1 Before entering our buildings, all patients, staff and doctors are screened for COVID-19 symptoms, including fever. They are all provided with a face mask, which must be worn. 2 Hand sanitizer is widely available, and we encourage its use. 3 Physical distancing practices are in effect, including in waiting areas and elevators. 4 In order to minimize time spent in the waiting area, we are scheduling more space between visits and registering patients via telephone. 5 Doctors and staff are using the proper PPE for all visits. These may include a mask, protective eyewear or a plastic face shield. 6 Our facilities are continuously cleaned and our clinical areas, including examination rooms, are thoroughly cleaned before and after all visits. 7 COVID-19 patients and dedicated care teams are isolated on separate floors, using exclusive walkways and elevators. 8 Preoperative patients undergoing high-risk procedures are tested for COVID-19 48-72 hours prior to their appointment. Any patient that tests positive will be rescheduled. 9 If a visitor has any fever, cough or shortness of breath, they will not be allowed to enter our buildings.
What is an ETC clinic?
If you are a Keck Medicine patient, Keck Medicine operates an Evaluation and Treatment Clinic (ETC) at Keck Hospital of USC that offers urgent, non-emergency services to treat medical issues such as a urinary tract infection or a complication from a chronic illness.
Why are we scheduling more space between visits and registering patients via telephone?
In order to minimize time spent in the waiting area, we are scheduling more space between visits and registering patients via telephone.
Do doctors use PPE?
Doctors and staff are using the proper PPE for all visits.
Is the ETC open 24 hours a day?
The ETC is open 24 hours a day and staffed by either an emergency medicine or internal medicine physician. If you need immediate emergency care, please call 911 or visit the emergency room at USC Verdugo Hills Hospital or your local emergency department. Learn about our crisis level of care guidelines ».
What is a patient interactive system?
Skylight: Patient Interactive System- This is an entertainment system provided in our inpatient rooms that offers television, movies, request for services such as snacks or a room temperature change.
What is the number for USC Care?
For more information about our services, please call us at (800) USC-CARE (800-872-2273) and ask to speak with the Patient Experience office. Our services include the following:
How to contact the hospital chaplain?
The hospital chaplain has a staff of various faiths. The chaplain is happy to visit with you, and can also be paged through the hospital operator at (323) 442-8488. Your own clergyperson is also welcome to visit with you at any time.
Can you send mail to a hospital room?
Loved ones can send postal mail directly to your room with your name and room number on the envelope. Mail is sent to your room as it is received. If you have outgoing mail, hospital staff will assist you in sending it out.
Does Keck Medicine offer outpatient care?
Keck Medicine of USC also offers additional services to our patients. Every member of our health care team, from our physicians, to our nurses, our administrators and volunteers, are experienced health care providers. We are here to provide you or your loved one with the highest quality comprehensive care available — both on an inpatient or outpatient basis.
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Visitor Guidelines
Our visitor guidelines maximize the safety of everyone who enters our hospitals and clinics.
Overview
- Our goal at Keck Medicine of USC is to make obtaining your health information a simple, secure and expedient process. To obtain your information, follow these steps: 1. Complete an Authorization to Release Protected Health Information (HIPAA Authorization form) 2. Submit it to one of our locations by fax, mail or in person
Detailed Information
- Obtain a HIPAA form at one of our offices or online by downloading it here.
- Submit the completed form by mail, fax or in person to your local Keck Medicine of USC clinic or one of the hospital locations listed below. If you are unsure which location to submit to, please di...
Timeframe
- Please allow reasonable time to process your request. The legal maximum time to fulfill requests is 15 days, but we strive to process requests sooner than that. We will contact you if we experience delays or are unable to fulfill your request.
Locations and Scope of Request
- Our hospitals are set up to accommodate requests for all Keck Medicine of USC locations. Should you wish to receive records for all locations, please direct your request to one of the hospitals. You also may submit a request directly to one of the USC Care clinics if you only need records from that location.
Important Notice About Completing Authorization Form
- The HIPAA form is a document required by California and Federal law. It allows us to release records to your designated recipient, but it must be completed fully and accurately. Your request will be delayed if the below are not completed: 1. Patient Information: 1.1. Patient’s full name (list any and all names the patient may have used) 1.2. Patient’s date of birth 2. To whom the record…
L.A. County Registrar-Recorder/County Clerk
- Contact number: (800) 201-8999 Website: https://lavote.net/home/records/birth-records/birth-records-request