Why Lehigh Valley Health Network (LVHN)?
Lehigh Valley Health Network (LVHN) offers you secure access to your medical record across LVHN’s spectrum of care.
How do I get in touch with LVHN?
Complete an E-Visit (a detailed questionnaire visit submitted to an LVHN provider) by visiting MyLVHN.org or the MyLVHN app. Call the MyLVHN Nurse Information line at 1-888-402-LVHN {5846). Complete an LVHN Video Visit by downloading the MyLVHN app. Updated Surgery Waiting Room Policy.
Is my medical information safe with Lehigh Valley Health Network?
Lehigh Valley Health Network is committed to protecting the confidentiality of your medical information. Only authorized Lehigh Valley Health Network staff will have access to your medical information. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information.
What should I do if my proxy does not have LVHN?
If the proxy does not have an LVHN provider, they should call Lehigh Valley Health Network’s Medical Record Department at 610-402-8240, Monday through Friday from 8:00am to 5:00pm. Lehigh Valley Health Network reserves the right to revoke proxy access at any time for any reason.
What is pastoral care at Lvhn?
Pastoral care services also are available at each LVHN hospital to support and attend to patients’ diverse spiritual needs.
What to do if you have additional questions about LVHN?
If you have additional questions or have a special request during your visit, please speak with any LVHN employee. We are here to help you.
How many visitors are allowed in LVHN waiting rooms?
In all LVHN surgery waiting rooms, two visitors are permitted per patient. Visitors are being seated at least six feet away from one another. Visitors are encouraged to use the EASE app, which sends real-time updates to loved ones. Visitors who drive patient for surgery are asked if they are willing to leave their phone number and go to another location so they can be called when the patient is ready for discharge.
How many visitors are allowed per patient?
Two visitors are permitted per patient. No children under 12 are permitted, unless approved by patient care services leadership. No visitors are allowed for patients with COVID-19, except for clergy and for patients who are at end-of-life.
How many parents can stay at the bedside of a pediatric hospital?
Pediatric areas, including Children’s ER, pediatric intensive care unit (PICU) and pediatric inpatient unit: Two parents/guardians may remain at the bedside at all times. One additional, designated support person is allowed at the bedside from 9 a.m.-8 p.m. Children under age 12 may not visit.
What time can you visit the hospital?
Visitors are allowed from 9 a.m. to 8 p.m. Exceptions may be considered and approved by patient care services leadership.
How many support adults can a parent/guardian visit at a time?
Exceptions may be considered and approved by patient care services leadership. Neonatal intensive care unit (NICU): Parents/guardians may designate up to four support adults who may visit one at a time with a parent/guardian in attendance from 9 a.m.-8 p.m.
What is the phone number for Lehigh Valley Health Network?
If the proxy does not have an LVHN provider, they should call Lehigh Valley Health Network’s Medical Record Department at 610-402-8240, Monday through Friday from 8:00am to 5:00pm. Lehigh Valley Health Network reserves the right to revoke proxy access at any time for any reason.
How long does it take for Lehigh Valley Health Network to respond to a message?
Messaging to your provider should be used for non-urgent health care needs. Please allow up to 2 business days for a response. Furthermore, with respect to any electronic messages sent by the patient, Lehigh Valley Health Network is only able to respond to such messages based on the information provided by the patient. If there is insufficient information provided, Lehigh Valley Health Network will be unable to provide accurate and reliable services.
How to stop using MyLVHN?
Discontinuing Use of MyLVHN - You can stop using MyLVHN at any time by contacting your provider’s office by secure message through MyLVHN or by phone.
Is Lehigh Valley Health Network secure?
Lehigh Valley Health Network is pleased to offer secure access to your health information via a secure, yet easy-to-use patient portal system called MyLVHN. These Terms & Conditions outline Lehigh Valley Health Network’s practices and our sensitivity to your right to privacy. Lehigh Valley Health Network reserves the right to revoke access of MyLVHN.org at any time for abusive use of the system.
Great App, but..
I love the app, but the new version looks so cluttered and things seem to be all over the place. It's not only me but my entire family I have added on my account so it seems that every time I open the app, there are a million messages zoomed into my screen.
Seriously lacking
E check-in for appointments sounds great, and would be, except it doesn’t actually check you in. I’m still not sure what the intended utility of this feather was supposed to be. You still have to wait in line and wait to check in with staff, which makes that feature a complete waste of time.
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