Why choose Saint Joseph Mercy Health System?
At Saint Joseph Mercy Health System, your health care is our top priority and we want your stay with us to be as comfortable as possible. Our doctors, nurses technicians and other employees are dedicated to providing you with the best medical care and treatments.
How do I contact Saint Joseph Health System?
Call our support line 24/7 at 574-203-5097. Saint Joseph Health System offers several online tools that make accessing your medical record and managing your healthcare easier. The security of your personal information is our top priority. All medical records are protected by federal, state and hospital privacy laws.
What is my portal (patient portal)?
What is My Portal (Patient Portal)? My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:
What is the MyChart patient portal?
With the Trinity Health MyChart patient portal, staying connected to your health has never been easier. Our online portal offers you a simple way to manage your health care. MyChart is secure and available 24/7 from your phone, tablet or computer. Error: Please enable JavaScript in your browser before using this site.
Log In to MyChart
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Online access
Communicate privately and securely with your provider. Schedule your appointments online with your provider.
About Trinity Health
Your health provider is a part of Trinity Health, a mission-based health system with 92 hospitals across the nation, which includes eight hospitals, 16 health centers and more than 3,600 physicians in Michigan.
Questions?
If you have questions about MyChart, your health information or how to access your previous portal, please visit our Frequently Asked Questions page.
Where to bring form for hospital visits?
For access to hospital visits, please bring form to the hospital’s Registration department to be forwarded to the appropriate personnel
How to contact FollowMyHealth?
For technical questions and support, contact our patient portal support center at 989-907-8982.
How to protect your privacy on FollowMyHealth?
To help protect your own privacy don’t access the portal on a work computer because your employer could be able to view your records. Unless it is absolutely necessary do not access the portal on a public computer. If you must use a public computer to access the FollowMyHealth portal, make sure you erase the computer’s browsing history. Always make sure you close the portal when you are finished so others can’t see your information. Don’t tell anyone your password, and if you do think someone had discovered your password change it immediately. Use the portal to send messages because email may not be secure.
How to appeal a hospital discharge?
Right to Appeal Premature Discharge (For Medicare Beneficiaries): Your Right to an Immediate Appeal without Financial Risk: When you are advised of your planned date of discharge, if you think you are being asked to leave the hospital too soon, you have the right to appeal to your Quality Improvement Organization (also known as QIO). The QIO is authorized by Medicare to provide a second opinion about your readiness to leave. You may call Medicare toll-free 24 hours a day at 1-800-633-4227 or TTY/TTD: 1-877-486- 2048, for more information. If you appeal to the QIO by noon of the day after your receive non-coverage notice, you are not responsible for paying for the days you stay in the hospital during the QIO review , even if the QIO disagrees with you. The QIO will decide within one day after it receives the necessary information. You may need to speak with a Care Coordinator for assistance.
What is participation in care?
Participation in Care: You have the right to be included in the development, implementation and revision of your plan of care and make informed decisions.o You are entitled to receive adequate and appropriate care, and to receive, from the appropriate individual within the facility, information about your medical condition, proposed course of treatment, and prospects for recovery, in terms that you can understand, unless medically contraindicated as documented by the attending physician in the medical record.
What is follow my health?
With FollowMyHealth, you can manage your health information, communicate with your providers and make more informed decisions about your care – 24/7 from any computer, smartphone or tablet.
Do you have the right to have your pain managed?
Pain Management: You have the right to have your pain managed.
What is the phone number for SJPN?
For any assistance with accessing My Care Connection for your SJPN records, including password resets or technical support please call our support center at 1.877.621.8014. Please do not call your primary care physician.
How to contact my care connection?
For My Care Connection, call 1-877-621-8014 to be directed to the appropriate person to assist you.
How to reset my health password?
Click the "Forgot password" link on the sign-in page to reset your password. You will be prompted to answer the security question that you set up when you signed up for your account. If you need further assistance, contact toll-free My Health Customer Support for technical support, including password resets.
Who owns my health records?
My Health Records and My Care Connection are owned and operated by Saint Joseph Health System and Cerner Corporation. They are fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by My Health Records or My Care Connection.
Does Saint Joseph Health System have online medical records?
Saint Joseph Health System offers several online tools that make accessing your medical record and managing your healthcare easier.
Can you access your patient record if your identity is verified?
Once your identity is verified, you'll be able to access your patient record.
What is My Portal (Patient Portal)?
My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:
Who do I contact for help?
Technical assistance is available 24 hours a day, seven days a week, (844) 274-8497. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Portal (Patient Portal); however they are unable to assist with clinical questions.
Who has access to my account?
Some of the information in your My Portal (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. This can also be terminated at any time by calling the technical support center. In the future we hope to add additional functionality that allows you to add additional information related to your health to your My Portal (Patient Portal) account. If you do so, you'll have your information in a secure place that can be accessed anywhere you have Internet access.
What to do if you don't receive an invitation to my portal?
If you do not receive an invitation please contact the Medical Records Department. This web based tool may be in addition to online patient access offered by your doctor’s office.
Can I create an account for a family member who has a Dignity Health doctor?
Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Portal (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.
