What is the new patient portal at VCU?
Important update – VCU Health has a new patient portal, MyChart. Effective December 4, 2021: MyChart is the new patient portal. Starting December 4, 2021, all patients need to register for a MyChart account.
What is the patient portal and how does it work?
From paying your bill to sending a message to your provider, the patient portal gives you convenient access to all of your health information. Need help navigating billing and insurance? Our expert staff can help you.
Can I still use my VCU Health view-only access?
Even if you previously used the My VCU Health Patient Portal, you need to create a new MyChart account. However, My VCU Health view-only access will still be available to review previous messages, appointments, prescriptions, and other information in the My VCU Health portal. Thank you for your patience as we make this transition.
What if I’m having issues logging into my Patient Portal?
If you’re having issues locating your patient portal, the portal locator will help you find it. If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.
What to do if you have issues logging into your patient portal?
If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.
Can you use a portal locator on a patient portal?
Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.
Caton M. Savage, MS, RD
"In May 2020 I was diagnosed with Type 2 Diabetes, high blood pressure and high cholesterol. My doctor asked me to take medicine and suggested I see Susan Marshall. I took her advice and followed the plan she gave me carefully and by August of 2020 I had brought my a1c down to 5.5 and my blood pressure and cholesterol had totally normalized.
Susan R. Marshall, MS, RD
"I am a 40 year old that has received plenty of medical care in my lifetime. I have NEVER had a doctor that I felt cared about me and my health or tried harder to really fix the issues. She is without a doubt the best family practitioner I have ever had. My entire family now sees her. She listens and cares.
Christa A. Motsinger, MD
"Julie is absolutely amazing. I have been to my fair share of ‘unfortunate’ Drs. appointments – I guess it is the nurse in her. She listens & understands – she does not judge and she always seems interested and does not rush out of the door. I am extremely happy with her has my PHCP; to me she is just as good as my favorite doctor – Dr.
Julie Julian, FNP-C
"She is very friendly and accommodating. She explains well and in details about your sickness and the medicine she prescribes…. very warm and hospitable Doctor."
Pamela J. Bartell, DO
"Dr. Avram is very thorough, reviews all the chart, tests and describes results & needed treatment and meds. Takes her time, does not rush thru the appt. Her staff is wonderful, they actually call me at home and tell me test results and if I need to change up my meds or doses. Great doctor and group!!!"
Zheni Avram, MD
"I have been seeing Dr. Lothe for over 8 years now and he is the most caring and conscientious person I know. He personally calls me with my blood work and keeps my interests at heart. Whenever I need a specialist, he has always sent me to top doctors in Richmond for treatment. I never question who he sends me to as they are experts in their field.
Anand Lothe, MD
"Working with Caton to get my nutrition under control has been wonderful! She has helped me understand which types of foods are best to help me lose weight and improve my good cholesterol, while also keeping my sugar in check.
Who is the provider of MyHealthRecord?
MyHealthRecord.com (the "Service") is offered by Your Health Care Provider (“Provider”) through its website or a link provided to You and is operated and hosted by Greenway Health, LLC (“Greenway”, “We”,"Our" or “Us”). The purpose of the Service is to provide You with the ability to access certain individual health information and other information related to the health care services provided to You by Your Provider or to the individual patient for whom You are the legal representative, and provide for secure communication between You and Your Provider.
Can you use the Service to gain access to someone else's information?
You may not use the Service to gain unauthorized access to anyone else's information. It is possible that information about You may include sensitive or psychologically damaging information, depending upon the nature of Your medical information. You will need to use a user name and password to access the Service.
Can you edit the content of the communications between patients and providers?
Service users have the ability to view the trail of messages received and sent via their Service account. We do not edit the content of the communications between patients and Providers.
Can a provider control your health information?
If you are a patient or legal representative, your Provider’s use and disclosure of Your identifiable health information is subject to your Provider’s Notice of Privacy Practices. We cannot control any Provider’s use of a patient's identifiable health information. If you are a patient or legal representative of a patient, please contact your Provider for a copy of their Notice of Privacy Practices. We provide the Service on behalf of your Provider and therefore protect identifiable health information as required by the applicable agreement between Us and your Provider and in accordance with applicable law. This Privacy Policy does not in any way govern Our collection, use or disclosure of Your identifiable health information in connection with any relationship that we may have with your Provider other than as the operator and host of the Service; any such collection, use or disclosure is governed by the Business Associate Agreement that We have with your Provider, and all applicable laws. If you have any issues with the identifiable health information managed by your Provider, please contact them directly, as we have no ability to change the information you have provided them.
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We recognize that in today’s busy world, convenience is paramount to you getting the care you need and deserve. And, that sometimes it’s easier to schedule your appointments near where you work, but you might want to deliver your baby or have surgery at a hospital near your home, Or, you simply have a hospital or location preference.
Patient Portal
Access your personal health information and test results, securely message your care team, and manage payments, all from one spot and at your convenience, 24/7.
MyChart provides fast, easy access to your health information
Download the VCU Health MyChart app to get easy access to your health information in one place.
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We are moving our EHR to Epic! EpicCare Link will replace Patient Keeper effective December 4, 2021.
