What can Roanoke clinics do for You?
Roanoke Clinics offers a free online Patient Portal where you can access information about your care and communicate with your provider. Learn more here . Chronic Care Management is available to Medicare patients living with more than one chronic condition, such as arthritis, diabetes, depression or high blood pressure. Learn more here.
How do I request a Carilion Clinic provider?
To request a Carilion Clinic provider, call 800-422-8482. With MyChart, easily manage your health with the following features: Medical Advice Communicate with your care team and any department you have visited. An image can be uploaded with your message and added to your electronic medical record; maximum of 3 images, up to 5 MB.
How do I schedule an appointment to see a new patient?
Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call during regular business hours. Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise.
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How to contact Carilion Clinic?
To request a Carilion Clinic provider, call 800-422-8482.
How to schedule mammogram appointment?
Schedule Appointments Schedule appointments directly through MyChart for mammograms ; available in many locations. Also request a follow-up appointment with select providers.
What is eCheck-in for medical?
eCheck-In Provide copay details and verify your medical and insurance information before arriving for your appointment.
What is proxy access?
Proxy Access View medical records of your children, elderly parents or other patients whose health you are monitoring.
How to read a doctor's notes?
These notes have information about your visit to help provide insight into your care. Reading your care team’s notes can help you: 1 Remember what was discussed with your doctor 2 Feel empowered to make health care decisions 3 Partner with your doctor for better care 4 Make sure your information is accurate, so your care is safer 5 Share your information with a loved one or anyone you choose
Do we review critical results?
We always plan to review critical results with you and decide on a plan together.
Is Carilion Clinic a partnership?
Health care is a partnership, and at Carilion Clinic we will continue to make changes to help you be informed and in more control of your care.
Make an Appointment
Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call during regular business hours.
New Patients
New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.
Billing
Payment for deductibles, co-payment, and/or co-insurance is expected at the time of service.
Insurance
We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.
Billing & Insurance FAQs
On your statement under the Description column, you will see an asterisk (*) beside the line item detail which will indicate that insurance has been filed and charges are pending payment from your insurance carrier.
Cancellations or Rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
Refill Requests
We are happy to help with refill requests during regular office hours, so please call us at to let us know what you need.
