What is the Riverside Hospital portal?
This interactive web portal empowers all St. John’s Riverside Hospital patients and their families to take a more active role in their care by providing easy, secure access to health information and online communication with St. John’s Riverside Hospital staff.
How do I contact St John’s Riverside Hospital Information Management Department?
Please call the St. John’s Riverside Hospital Information Management department at 914.964.4500 or check out our Frequently Asked Questions page. Thank you advance for your interest in St. John’s Riverside Hospital’s MyStJohnsHealth Portal, a web-based patient portal that provides you with secure and convenient access to your health information.
Is there an app I can download to connect to St John's?
Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store. This app is separate of the St. John's On-Demand Care app available in Google Play and Apple App Store.
What are St. John's Physician Practices?
St. John's Physician Practices is a medical group comprised of the following clinics and their providers:
How do I sign up for the new portal?
During the registration process, you will be asked to provide your email address and select a security question and answer. Then we will email you an invitation with a secure link to complete the enrollment.
What are the benefits of the new portal?
The new portal provides access to your single electronic medical record for all services received at St. John’s Health and St. John’s Physician Practices (a fter October 22, 2018). Now all of your information from the hospital and St. John’s Physician Practices are available in one place.
Can you find MRIs on the portal?
Diagnostic images, such X-rays, MRIs, and CT scans, are not available on the portal, although the interpretive reports are. For help accessing these types of records or any other records you can’t find on your portal, contact Health Information Management .
Is there a mobile version of my HealtheLife portal available?
Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store. This app is separate of the St. John's On-Demand Care app available in Google Play and Apple App Store.
How to contact the Health Information Services Department?
If you are sure you have entered all the characters exactly as they appear in the email sent to you but are not able to log on, contact the Health Information Services department at 914.964.4500 or send an E-mail.
When can a parent access a child's medical record?
Per State and Federal guidelines, after the child reaches age 12, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information. Once a child turns 18, a parent can only access the child’s medical record information with the child’s authorization.
What is the phone number for the Health Information Management Department?
If you have any questions regarding this process, please call the Health Information Management Department at 914.964.4500 or send an E-mail.
Can a parent access a proxy's records?
In addition to handling your own care, parents and healthcare proxies with authorized consent will appreciate the ability to access the records of those individuals for whom they manage care.
How to enroll in the patient portal?
To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.
What is the RWJBarnabas portal?
The RWJBarnabas Health Patient Portal is a free service that provides convenient access to your personal health care information in a secure online environment. With the patient portal, you can view select test results, access your medical records and track your health information.
How are messages sent to your provider's office transferred?
All messages sent to your provider’s office are transferred via a secure server compliant with HIPAA standards.
Can you access read only medical records?
At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records. Due to the sensitive nature of radiology and pathology test results, these are not available on the patient portal and must be obtained through the hospital’s Health Information Department.
Is RWJBarnabas Health a centralized portal?
RWJBarnabas Health is in the process transitioning all of our hospitals to a centralized patient portal called MyChart where all hospitals’ records will eventually be contained within one system for your convenience. Please be assured that you will always have access to your medical records.
