What are the benefits of patient portal?
With a patient portal, you can:
- Make appointments (non-urgent)
- Request referrals
- Refill prescriptions
- Check benefits
- Update insurance or contact information
- Make payments to your provider's office
- Complete forms
- Ask questions through secure e-mail
What is the value of a patient portal?
Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.
How to access the MyHealth patient portal?
The my health patient portal is free and available to all patients. There are two ways to sign up. Online. Go to Self-Enrollment, and complete the form to verify your account. Online enrollment is available to patients 18 and older. You will need either: Your Medical Record Number, or MRN, from your most recent discharge instructions.
Do you have a patient portal?
Yes we have a patient portal. You can schedule appointments, access lab results, request refills, view medical records, and send messages directly to your provider. You can learn more here. Jen Wright is the Administrative Director of the Community COVID-19 Testing and Vaccination Team.
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What is Valley Medical Group's Patient and Family Advisory Council?
This is a group of concerned patients and their supporters who will meet quarterly to provide us with ideas, advice, and feedback about the care we provide. It is our hope that with your involvement and engagement, we can make the experience of getting care at VMG easier, safer, and more useful for you and those you love. If you are interested in serving, please click on the Patient and Family Advisory Council tab in the purple banner on the top of our web page vmgma.com or email [email protected].
What level is Valley Medical Group?
Valley Medical Group (VMG) has been certified by the National Committee for Quality Assurance as a Level III Patient - Centered Medical Home.
What is primary care at VMG?
At VMG, you select a primary care practitioner as your first stop for any preventative or acute care. Your primary care practitioner will, over time, get to know you and your family, your preferences and values for medical care, and be in the best position to provide education, support, encouragement, and care whenever necessary.
When will masks be required at Valley Medical Group?
Masks/face coverings will continue to be required for both vaccinated and unvaccinated individuals at all times at Valley Medical Group effective May 29,th in accordance with the order by the Governor of the Commonwealth of Massachusetts.
When will Valley Medical Group lab results be released?
Finally, as of October 1, 2021, all laboratory and pathology results performed at Valley Medical Group laboratories will be made available to you on the portal at the same time they are released to your provider. We think this information belongs to you and expect this will improve how quickly you get your results, and will serve as a safeguard to be sure you know what is going on with your health.
Is Valley Medical Group a Level 3 hospital?
Valley Medical Group (VMG) has been certified by the National Committee for Quality Assurance as a Level III Patient - Centered Medical Home. What does this mean to you, our patient?
Is Valley Medical Group racially responsive?
Valley Medical Group, for its part, has committed to a Climate Survey and Interrupting Racism trainings for our whole staff to root racism out of public health and provide culturally sensitive and proactive, racially responsive care to all our patients.
What information is collected on the Patient Portal?
When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.
What is patient portal communication?
Patient portal communication is intended only for the patient that is currently logged in. Any communication relating to another patient including family members needs to be communicated under their own portal ID. You are responsible for the security of your password (s) and for authorizing, monitoring and controlling any access and use of your account and password (s)
What is the Patient Portal Inbox?
Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider (s) and other personal medical information. You MUST provide us with your email address when activating your Patient Portal account and keep your email address current via the My Profile link, to ensure that you receive notification of newly released information in a timely manner. You may continue to receive communications via the United States Postal Service or other means from us.
When will Patient Portal be discontinued?
Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice.
How old do you have to be to use the Patient Portal?
If you don’t agree, don’t use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.
Why do we keep track of patient portals?
We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area.
What to do if you have an urgent medical matter?
If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician’s office directly by telephone during our regular business hours, which you may find on the log-in screen for Patient Portal.
