What do patients want in a patient portal?
It contains detailed track records related to recent doctor visits, discharge summaries, medications, immunizations, and lab results. It also provides patients with convenient access to personal health information while allowing them to interact and communicate with healthcare professionals via the internet.
What is patient portal and how can it help?
With a patient portal, you can:
- Make appointments (non-urgent)
- Request referrals
- Refill prescriptions
- Check benefits
- Update insurance or contact information
- Make payments to your provider's office
- Complete forms
- Ask questions through secure e-mail
Do you have a patient portal?
Yes we have a patient portal. You can schedule appointments, access lab results, request refills, view medical records, and send messages directly to your provider. You can learn more here. Jen Wright is the Administrative Director of the Community COVID-19 Testing and Vaccination Team.
What is a patient web portal?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Some patient portals also allow you to:
Online
You can sign up now using a third-party secure system to verify your identity.
By Mail
You can fill out an online form to request an activation code in the mail. This can take 5-7 business days.
With Activation Code
You can use the activation code provided on your After Visit Summary (AVS) or billing statement.
In Person
If you want to sign up in person at any of our clinics, simply ask our staff to help you while you're there.
Frequently Asked Questions
View myWakeHealth FAQs to get answers to questions about enrollment, accessing a family member's records, technical issues and more.
What is public health information?
Public health information that is specific to an incident or situation. Information contains recommendations or actionable items. Advisory information may not require immediate attention.
What is the emergency number 919-404-7575?
Urgent reports. Should you need to alert us of an immediate Public Health threat, specifically as it relates to suspicion or confirmation of the conditions or events noted below , the Emergency CD Line 919-404-7575 will be answered immediately or will return your call within 15 minutes:
Why is prompt reporting important?
Prompt reporting allows our investigation team to quickly follow up with COVID infected persons and trace their contacts and helps us provide timely and accurate data. Visit the following NCDHHS web link for NC DHHS Guidance for Reporting of COVID-19 Diagnostic Test Results.
What is the number to call for a non urgent report?
Non urgent reports can be made outside of normal business hours, on weekends or holidays by leaving a message on the Communicable Disease Line, 919-250-4462. Please provide a contact name and number for the CD Nurse to call you back the following business day. This number is checked during weekends and holidays at 9 a.m., 1 p.m. and 5 p.m.
Who must report suspected cases of reportable diseases?
Physicians, school administrators and child care operators, medical facilities and operators of restaurants and other food or drink establishments ( G.S. § 130A-135 through 130A-139) must report cases or suspected cases of reportable diseases to their local health department.
Where to fax WakeMed release of information?
Health Information Management Department - ROI. 3000 New Bern Avenue. Raleigh, NC 27610. To speak with a member of our Release of Information team, call 919-350-8370 and press option 2.
Can WakeMed provide medical records?
Stat. § 8-53 and the federal Health Insurance Portability and Accountability Act (HIPAA), 42 C.F.R. § 164.512 restrict when medical records can be produced. WakeMed generally can provide such records only in response to a valid court order from a North Carolina or federal court with appropriate jurisdiction or a HIPAA-compliant patient authorization.
Does WakeMed have a medical portal?
Here at WakeMed, our Health Information Management Department is available to help you gain access to your medical records. The WakeMed MyChart online patient portal provides you with 24/7 access to a portion of your medical records, and allows you to request access to your other healthcare information as well. You may also complete and submit the WakeMed Authorization to Release Medical Information form located below.
