What is the patient portal and how does it work?
The patient portal is a service to our patients to allow them direct access to their medical records and the doctors’ office. They may choose to use this as little or as much as they want and can communicate to us how they prefer to be contacted.
How do I contact medical associates patient station support?
For assistance with enrolling yourself or a child, or if you are having technical issues while logged in please contact Medical Associates Patient Station Support at 563-584-4803 or you may email an inquiry to [email protected].
How do I question my medical information displayed in patient station?
If you are questioning your medical information displayed in Patient Station, please call Medical Associates Medical Records at 563-584-3207 select option 2.
Who is eligible to register for the patient portal?
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. How secure is the Patient Portal?
What is patient portal communication?
Patient portal communication is intended only for the patient that is currently logged in. Any communication relating to another patient including family members needs to be communicated under their own portal ID. You are responsible for the security of your password (s) and for authorizing, monitoring and controlling any access and use of your account and password (s).
What is Medical Associates of North Georgia?
Medical Associates of North Georgia is a member of a network of physician practices that utilizes FollowMyHealth, a secure, web based system that allows you real-time access to your medical record and enables you to contact our office electronically. FollowMyHealth is available 24 hours a day for you to review your health records and conduct non-urgent communications with our office.
Can you use FollowMyHealth for urgent care?
FollowMyHealth is NOT to be used for urgent or emergency communications. Communication through the portal is not intended to replace an office visit. Please do not send messages through FollowMyHealth that require immediate medical attention. If you do not receive a response within 72 hours, you should contact the office.
What is patient portal?
The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online.
Where is medical information stored?
To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file.
Can a patient register for the Patient Portal?
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information.