How do I contact support support for Wellmont Health?
Support is available contacting the Help Desk at (423) 230-8383. Secure access to: legacy Wellmont Business Applications, the Ballad Health intranet (including Wellnet), e-mail, Horizon Meds Manager, Medical Records Coding
How do I update the mywellmont app?
You will just need to update the MyWellmont app through your app store. If you have a FollowMyHealth patient portal with a legacy Mountain States Medical Group (MSMG) clinic, don’t worry – you’ll still have access to your information in FollowMyHealth, but no new information will be added to this patient portal. This is called a read-only account.
How do I get technical support to access my Patient portals?
If you need technical support to access your patient portals, contact (877) 621-8014 or complete this form. New! Expanded Access to Your Medical Information The 21st Century Cures Act is a recent federal mandate that expands access to medical information.
How do I transfer my health records from mywellmont to MyChart?
Log in to your MyChart for Ballad Health account. If, in the past, you set up a MyWellmont account with a legacy Wellmont Health System facility, your health records have transferred over to what is now called MyChart. You will just need to update the MyWellmont app through your app store.
Monoclonal antibody infusion criteria and processes
Newly updated information regarding monoclonal antibody infusion criteria and processes [PDF, 257.5 KB]
Human Resources Self-Service
This is our new Ballad Health self-service center, now on the Lawson system for HR and payroll. It offers convenient access to review pay stubs, tax information, leave balances, and much more – all from work or home.
Historical HR Self-Service (legacy Wellmont)
Use at home (Please choose Internet Explorer 10 or 11 to access human resources self-service from home. Link may not work using a higher version or Google Chrome.)
Power of We program
The Power of We program is an online employee appreciation tool that allows team members to recognize and reward their peers for making a difference.
Secure remote access
Unauthorized use of Remote Access is strictly prohibited and may constitute a crime punishable by law.
Citrix remote access
Secure access to: legacy Wellmont Business Applications, the Ballad Health intranet (including Wellnet), e-mail, Horizon Meds Manager, Medical Records Coding
Remote Support
The following links are for use only when instructed by a help desk representative.
How is health information stored?
Your health and financial data are stored using secure encryption and security technology to protect your information . Patient information is always encrypted, firewall-protected and is under surveillance 24/7.
How long does it take to connect Nuvance Health to my health app?
fitness trackers, dietary trackers). Once we receive your request, we will be in touch (typically within two business days ) with next steps. Use this form to request connection.
Can providers update results?
Providers will update results and answer questions during their regular daily visit. If patients have questions about information in the portal, they can ask a member of the care. If a patient receives results after the provider has already done daily rounds, they will be discussed on the next visit.
Can you get a genetic test in a hospital?
Genetic testing results are not subject to these requirements.
Can you see results of a genetic test before they are available?
Except for genetic testing, patients will receive test results as soon as they are available. It is possible patients will see results before their provider has had an opportunity to review them. Nuvance Health will contact patients about abnormal test results as quickly as possible. 8.
